Casefile Clues

13 December 2010

Update on Archives.com

Still no refund on my Archives.com subscription. I don't mind paying for access to databases. What frustrates me is that I was lead to believe that something was a part of their subscription that was only available in limited daily doses of ten images or less. It is not the paying for something that bothers me--I don't expect to get anything for free.

What frustrates me is the approach and the response I've received from customer service at Archives.com.

UPDATE--I did receive a refund "because I felt so strongly." Translation-I pitched a fit. Of course I did, $39.95 is $39.95.