tag:blogger.com,1999:blog-24153667.post8914799782444376030..comments2023-10-23T07:01:09.337-05:00Comments on RootDig.com: Where's My Good Customer Experience at Ancestry.com?Bubbahttp://www.blogger.com/profile/00116684507094892060noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-24153667.post-53989741946304427792012-11-15T10:10:05.834-06:002012-11-15T10:10:05.834-06:00You are right about that Carol--this really isn...You are right about that Carol--this really isn't anything new. Most of us have known about these issues for some time. In some cases a person can create workarounds and in some cases they can't.<br /><br />I'm not certain that they get it either. It makes for an occasionally frustrating customer experience, at least for me--and I'm certain a few others as well. <br /><br />As FamilySearch offers more and more free material the "need" for Ancestry.com's access to things isn't as great as it was. It would seem to me, that creating an effective search would be a really good marketing tool. <br /><br />But then again, I wasn't a marketing or business major in college--so what do I know?Bubbahttps://www.blogger.com/profile/00116684507094892060noreply@blogger.comtag:blogger.com,1999:blog-24153667.post-52148505133200790902012-11-15T09:49:58.651-06:002012-11-15T09:49:58.651-06:00As far as I am concerned this search results issue...As far as I am concerned this search results issue has been an issue for many years. And, today, my experience, is that it is only going south, as in degrading, day by day.<br /><br />Seriously, it makes Ancestry look silly and lame. And, they don't get it.<br /><br />I am currently a dues paying member, but, I took two years off and ya know, I did not miss the frustration of the ill acting search engines.Carolhttps://www.blogger.com/profile/11754623831815018924noreply@blogger.com